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1.5.1 Emergency Duty Team (EDT)

AMENDMENT

This chapter, which sets out the process for managing to referrals to the Emergency Duty Team was reviewed locally and updated as required in June 2015. It clarifies the process for transferring information to and from the Emergency Duty Team and Children’s Social Care and explains the procedure for ensuring the safety of EDT workers on visits. Section 4, Decision Making is new and sets out the situations when the on call (duty) Social Care Manager should be contacted by the EDT worker to approve/authorise decision making.


Contents

  1. Referrals to the Emergency Duty Team Regarding Children/Young People aged 0-17 years and Care Leavers
  2. Transferring Information to the Emergency Duty Team by Children’s Social Care
  3. Transferring Information from the Emergency Duty Team to Day Time Children’s Social Care
  4. Decision Making


1. Referrals to the Emergency Duty Team Regarding Children/Young People aged 0-17 years and Care Leavers

1.1 Receipt of calls out of office hours

Referrals may be made to the Emergency Control Team by members of the public, clients and their families, and other agencies.

The Emergency Control Team should record the following information from each caller:

  • Name of caller;
  • Name of agency, if appropriate;
  • Contact telephone number;
  • Child/Young person’s details and address;
  • Brief outline of request for assistance; and
  • Establish if the request can wait until the worker is available or if emergency services are required.

The caller should be informed that the Emergency Duty Worker will contact them.

If the duty worker is on a visit the caller should be informed that they will be contacted when the duty worker returns.

1.2 Referring calls to EDT Worker

The Emergency Control Team should contact the EDT worker immediately on receipt of a call.

If the EDT worker is on a visit they should be contacted on their mobile phone number unless the Emergency Control Team have been advised not to call them.

When two EDT workers are on duty, they should be rung alternately unless they have advised the Emergency Control Team to do otherwise.

1.3 Acting on information and referrals

Every call passed to the EDT worker should be recorded by the Emergency Control Team.in the Sharepoint out of hours call monitoring system on the Intranet. The EDT worker will complete their section of the Sharepoint system after they have dealt with each call to record outcomes and time taken.

The EDT worker should make an initial telephone call to the referrer, the purpose of which is to assess:

  1. The degree of potential risk to the client, the carer, or the community;
  2. Statutory duties and/or Directorate policy;
  3. Whether a response can wait until the next working day.

When the call(s) have been prioritised the EDT worker should determine whether a further telephone call or a visit is required and carry this out.

1.4 Communication with the EDT - Receiving Calls and Worker Safety

Before making visits

Prior to making a visit the EDT worker must inform the Emergency Control Team of:

  • Where they are going;
  • That they are taking their mobile phone;
  • Expected return time;
  • Any time during which they will have their mobile phone turned off.

Making the visit

The worker should assess the likely duration of the piece of work.

If the situation is likely to take 3 to 4 hours to resolve and the Emergency Control Team have informed the worker that there are other calls waiting the EDT worker should ring the callers to make a preliminary assessment of the need for action.

If the EDT worker assesses potential risk to their safety when attending a situation they should consider requesting:

  • That a driver from the Emergency Control Team attend with them;
  • Police assistance/escort.

If the Emergency Control Team feel a call is sufficiently serious and the duty worker is already attending a call that is likely to take 2 to 3 hours, the Emergency Control Team should contact the senior Children's Social Care Manager on duty. The caller should be advised that the EDT worker is currently actively involved in a case and should query how long they can wait for assistance.

Contact with the Emergency Control Team during visits

If the EDT worker has not received other calls from the Emergency Control Team, they should ring the team every hour during the visit. If they have not heard from the duty worker within these timescales the Emergency Control Team should contact the duty worker on the mobile phone in an attempt to confirm their safety.

Contact with the Emergency Control Team after visits

The EDT worker must contact the Emergency Control Team when they return from a visit to confirm their return.


2. Transferring Information to the Emergency Duty Team by Children’s Social Care

2.1 How to transfer information

Information should be passed to EDT by E-mail to the EDT address EDT@calderdale.gov.uk before 5.30 pm each day. All workers should put their name at the bottom of the E-mail and a contact number should further clarification be required the same day.

EDT Workers should check the team inbox E-Mails at the start of their session.

If the information included in the email requires the EDT worker's urgent attention, a telephone call should be made to the Emergency Control Team to ask them to notify the EDT worker that an urgent E-mail has been sent. The purpose of this is to ensure that an EDT worker already attending a call when the E-mail is sent is aware that there is urgent information awaiting their attention.

The need to attend Court on a Bank holiday should be communicated to EDT staff.

If an E-mail cannot be sent, the Emergency Control Team should be given the callers number so that the duty worker can call them back. 

The Emergency Control Team should advise the social worker or other member of staff contacting them if the duty worker is actively involved in a case. If this is the case a contact number should be left with the Emergency Control Team who should pass this on to the EDT worker.

2.2 What information to transfer

The information to be transferred to EDT should include:

Case information

  • Name of the family;
  • Name(s) of child(ren) involved;
  • Age(s) of child(ren);
  • Children’s Assessment & Safeguarding System (CASS) number;
  • Details of what the concern is, why it is thought EDT need this information/or assistance requested proposed action for EDT to undertake;
  • The social worker’s contact details (including personal contact number) if case has not been verbally discussed with EDT and a request for EDT action has been made.

Additional case information

In addition to the case details outlined above, staff must also communicate other relevant information e.g. Managers decisions, what not to do, risks and areas of concern.


3. Transferring Information from the Emergency Duty Team to Day Time Children’s Social Care

3.1 EDT Recording

Every call passed to the EDT worker and the action taken should be recorded in the Child's Electronic Record (CASS) under a daily record if the case is open or within the Initial Contact/Referral form if the child is not known or is closed.

Open Cases

When the EDT has any involvement on open cases to Children’s Social Care, the EDT worker will record their activity under a daily record case note on the Child's Electronic Record. This will generate an automatic message to the allocated social worker, manager, and the pod co-ordinators (administration). This will also be followed up with an email to the relevant worker/team.

Closed Cases

Any calls to EDT regarding closed cases will be recorded on an initial contact form in the Child's Electronic Record and sent to the Multi-Agency Screening Team (MAST) to follow up the next working day.

In the event of multiple EDT involvement (e.g. over a weekend) additional information can be recorded by clicking on the Contact/Referral notes tab within the Initial Contact. This screen is just like adding a case note and multiple entries can be made.

EDT will send an email by 09.00 each working day to the relevant Social Care team that activity has occurred by EDT and follow up may be required.

When EDT has a more detailed involvement in a case, such as a Strategy Discussion and Section 47 investigation, this should be recorded on the Strategy Discussion and Section 47 template under the Child’s Electronic Record. Not all information will be available to EDT, but as much as possible should be included within these templates.

3.2 Cases Requiring Immediate Action by Children’s Social Care

The EDT worker should ensure that all contacts/referrals are passed to MAST by 9am. Urgent cases should be followed up with a telephone call.

If a young person is in police cells, the Youth Offending Team should be emailed by 8.30 am.

The day time staff should contact the EDT worker by 9.30am the same day if they require further information.

3.3 Electronic Cases Files

It is the responsibility of the Children’s Social Care teams to ensure that electronic case files and all relevant information is updated as per guidance/procedures to assist EDT to be able to undertake their role and function and ensure they can follow up any appropriate actions and decisions out of hours.

It is the responsibility of the EDT worker to ensure that electronic case files and all relevant information is updated of any involvement they have had before they have completed their shift.


4. Decision Making

4.1 Decision Making by EDT

All EDT workers are experienced Specialist Practitioners and will make all initial decisions of any follow up action required regarding any request for assistance.

4.2 Decision Making by Senior Management

Children’s Social Care Service Managers operate a rota and are on-call to provide decision making under the following:

  • Where the assessment by the EDT worker is that accommodation into the care of the Local Authority is required;
  • A change in Local Authority Placements;
  • Complex Child Protection cases where senior management guidance is required;
  • Cases that may attract media attention or are high profile.

End